FAQ

Please read this before you purchase anything with us. After you purchased the product with us, we assume you are agreed with our Terms and Conditions.

FAQ (Frequent Asked Questions)

  • What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?

    Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
      
  • When will I be billed?
      
    Your credit card will not be billed until your order is ready to be shipped out.  Please note that all products are subject to availability.
      
  • Do I have a choice in currency payment?

    At Orange2you.com, we only transact in RM Ringgit Malaysia.
      
  • What if I want to return my product?
      
    Please refer to our Returns Policy
      
  • Is my privacy protected?
      
    Please refer to our Privacy Policy.
       
  • Is my credit card information secure on the Internet?
      
    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.
     
    Please refer to our Privacy Policy for more details.
      
  • When do I expect to receive the merchandise?
      

    Orders received will be processed immediately. Estimated delivery time depends on the destination address. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses.

The following is an estimated time of delivery
  
Standard shipping: 5 - 7 business days.
  
Please note that we do not deliver to P.O. Box addresses.  
  

  • Where do you deliver?
      
    Delivery of goods is currently limited to Malaysia and Singapore only.  However, we will continue to expand our networks to be able to deliver to more destinations.  
      
  • Do you accept cheque payment?
      
    Basically, the products on the site can only be purchased and paid online using VISA Card, MasterCard, Maybank2U, RHB Online, PosPay, Hong Leong Online, Alliance Online and Mobile Money. You will not be able to complete the transaction without choosing a payment gateway.  

If you wish to payment via cheque, you will have to follow the procedure below:-  
  
Email us the list of products that you wish to purchase.

We will reply you with the total amount payable and the details of our bank account. You will need to pay us via cheque by either sending us the cheque or deposit it into our account and then fax the deposit slip to us to our fax listed in the Contact Us page.  Once payment is cleared, we will deliver the products.
  

  • Will I will be able to view the total Shipping Charges when I checkout?
      
    Yes
      
  • How soon can I expect the goods after I purchased online?
      
    The goods will be delivered within 7-14 days from the date of your order. In the event that some of the products that you have purchased run out of stock, we will contact you for expected delivery dates.  Most of our products are Pre-order units, we do not keep in stock and update in our online system, please call us before you make any online purchase.
      
  • Do you provide installation for the product?
      
    Most of the goods in our website are not assemble. We recommend our customer to D.I.Y. If you still need a hand to help, we will charge at least RM50 or 10% based on product price (whichever is higher). Installation service only applicable for Klang Valley areas. 
      
  • How will the purchased items be delivered?
      
    Depending on the weight, size and location of delivery, we will use courier services or our delivery van or third party transport services to deliver your goods.